Office of Student Life
Student Health Insurance

Welcome New Members - Autumn 2026

August 27, 2026

Welcome to the 2026-27 Student Health Benefits Plan!

OUR POLICY PARTNERS – Names to Know

The Student Health Benefits Plan partners with the following companies for your medical, mental health, pharmacy, pediatric dental/vision benefits and adult dental benefits.

  •  United HealthCare Student Resources (UHCSR) – underwrites and administers the medical, mental health, pharmacy and vision benefits of our plan as well as providing additional travel benefits. UHCSR coordinates covered services, provides benefit information, and processes claims submitted by providers.

  •  Optum Rx – Administers the prescription drug benefits, maintains the Optum Rx Prescription Drug List, provides the pharmacy network, and processes pharmacy claims

  •  Delta Dental – Underwrites and administers the dental benefits for members 19 years and older. Delta coordinates covered services, provides benefit information, and processes claims submitted by providers.



UHCSR MY ACCOUNT - Member Portal and ID Card

  • Your UHCSR My Account member portal allows you to access and manage your Member ID card, benefit and coverage information, Policy Documents, Important Messages, Medical and Prescription Drug Claims and other benefit information. 
  •  Create and access UHCSR My Account through your web browser or through the UHCSR app on your mobile device. 
  • Visit our Member ID page for more information and step-by-step instructions.  For assistance with creating or accessing your UHCSR My Account or obtaining your Member ID card, contact UHCSR at 1-833-789-9300. 
  • Returning members – you MUST print or create electronically a new Member ID card. If you use your ID card from last year, your health insurance claims may not process correctly. 
  • Respond to all Messages from UHCSR My Account. Sometimes, UHCSR may require additional information to process your claims. If you do not respond, it may delay or prevent payment.



DELTA DENTAL - Member Portal and ID Card

  • Get your Delta Dental ID card. Visit our Member ID page for more information and step-by-step instructions.

  • For assistance with creating or accessing your Delta Dental Member Portal or obtaining your Member ID card, contact Delta Dental of Ohio at 1-800-525-0149.


FIND THE RIGHT PROVIDER – Understanding the Provider Network

Some covered services may require you to pay a portion of the cost – such as a deductible, copay, or coinsurance amount. Your provider choices can help you save money by reducing these out-of-pocket costs. Visit our Health Insurance Literacy Tool for help in understanding  these terms.

Visit our Find a Provider page to see a listing of TIER 1 and TIER 2 providers as well as options for Online Providers, Dental Providers and Pharmacy Options. 

TIER 1 - When you are seeking care, you will save the most at Columbus campus providers designated as TIER 1 – where many services have no out of pocket costs. These include: 

*Co-pay amounts may apply for prescription drug, dental and vision services.


 TIER 2 – Students at Regional Campuses or traveling outside the Columbus area should use TIER 2 providers to reduce their out-of-pocket costs. For a list of providers designated as TIER 2 (some services have a deductible, copay, or coinsurance) visit: 


TIER 3 and TIER 4 - Seeing providers in TIER3 or TIER 4 may result in much higher out-of-pocket costs.

DENTAL PROVIDER NETWORK - For adult dental, your off-campus provider network is the Delta Dental PPO or the Delta Dental Premier Networks.    

PHARMACY OPTIONS - At the Wilce Student Health Center Pharmacy or an OptumRx network pharmacy location, you pay only your co-insurance and applicable minimum cost when you pick up your prescription. Use the Find a Pharmacy look up tool to find a pharmacy near you.

Need to fill a prescription this week? It may take up to five (5) business days before UHCSR has your information. What should you do?

·         Ask the pharmacist to dispense a smaller initial amount and pick up the rest later.

·         Ask the doctor for a short-term sample.

·         Pay for the cost of the prescription and submit a form for reimbursement.



MORE INFORMATION REGARDING YOUR PLAN

Visit Using My Benefits and 2026-27 Member Overview Booklet to learn about your coverage including the following: 

  • Healthiestyou – provides 24/7 online access to providers for non-emergency medical and mental health care.
  • Prescription Drug List – list of covered medications organized by how they will be paid.  The drug list is found under the Helpful Links drop-down menu.
  • Travel and Medical Assistance with United Healthcare Global 
  • Nutrition 



CONTACT INFORMATION

If you have questions or concerns, please contact us. We are here to help. We can help with most issues by phone or email. See our website to confirm our office hours and/or to set up an appointment online.

Members using assistive technologies that experience accessibility issues may contact Ohio State Student Health Insurance at 614-688-7979 during normal business hours for assistance.

BEST WISHES FOR THE NEW ACADEMIC YEAR!