Welcome New Members - Autumn 2025
August 19, 2025
Welcome to the 2025-26 Student Health Benefits Plan!
Welcome to the Student Health Benefits Plan for the 2025-26 academic year. The Student Health Benefits Plan includes medical, mental health, prescription drug, dental and vision benefits!
OUR POLICY PARTNERS – Names to Know
The Student Health Benefits Plan partners with the following companies for your medical, mental health, pharmacy, pediatric dental/vision benefits and adult dental benefits.
- United HealthCare Student Resources (UHCSR) – Underwrites the medical, mental health, pharmacy and vision benefits of our plan as well as providing additional travel benefits. Coordinates covered services, provides benefit information, and processes claims submitted by providers.
- Optum Rx – Provides the pharmacy network and maintains the Optum Rx Prescription Drug List. Administers the prescription drug benefits including specialty medications and processes your pharmacy claims.
- Delta Dental - Underwrites the dental benefits for members 19 years and older. Coordinates covered services, provides benefit information, and processes claims submitted by providers.
UHCSR MY ACCOUNT - Member Portal and ID Card
Your UHCSR My Account member portal allows you to access and manage your Member ID card, benefit and coverage information, Policy Documents, Important Messages, Medical and Prescription Drug Claims and other benefit information.
- Create and access UHCSR My Account through your web browser or through the UHCSR app on your mobile device.
- Visit our Member ID page for more information and step-by-step instructions. For assistance with creating or accessing your UHCSR My Account or obtaining your Member ID card, contact UHCSR at 1-833-789-9300.
- Returning members – you MUST print or create electronically a new Member ID card. If you use your ID card from last year, your health insurance claims may not process correctly.
- Respond to all Messages from UHCSR My Account. Sometimes, UHCSR may require additional information to process your claims. If you do not respond, it may delay or prevent payment.
DELTA DENTAL - Member Portal and ID Card
- Get your Delta Dental ID card. Visit our Member ID page for more information and step-by-step instructions.
- For assistance with creating or accessing your Delta Dental Member Portal or obtaining your Member ID card, contact Delta Dental of Ohio at 1-800-525-0149.
FIND THE RIGHT PROVIDER – Understanding the Provider Network
Some covered services may require you to pay a portion of the cost – such as a deductible, copay, or coinsurance amount. Your provider choices can help you save money by reducing these out-of-pocket costs. Visit our Health Insurance Literacy Tool for help in understanding these terms.
Visit our Find a Provider page to see a listing of TIER 1 and TIER 2 providers as well as options for Online Providers, Dental Providers and Pharmacy Options.
TIER 1 - When you are seeking care, you will save the most at Columbus campus providers designated as TIER 1 – where many services have no out of pocket costs. These include:
- Wilce Student Health Center – medical, dental* and prescription drug* services
- Counseling and Consultation Service – mental health services
- College of Optometry Clinics – vision services*
- College of Dentistry Student Clinics – dental services*
*Co-pay amounts may apply for prescription drug, dental and vision services.
TIER 2 – Students at Regional Campuses or traveling outside the Columbus area should use TIER 2 providers to reduce their out-of-pocket costs. For a list of providers designated as TIER 2 (some services have a deductible, copay, or coinsurance) visit:
- OSU Health Plan Network - providers within Franklin County (Columbus)
- If you are looking for providers outside the Columbus area, be sure to use the UnitedHealthcare Choice Plus and United Behavioral Health provider networks outside Franklin County
TIER 3 and TIER 4 - Seeing providers in TIER3 or TIER 4 may result in much higher out-of-pocket costs.
DENTAL PROVIDER NETWORK - For adult dental, your off campus provider network is the Delta Dental PPO or the Delta Dental Premier Networks.
PHARMACY OPTIONS - At the Wilce Student Health Center Pharmacy or an OptumRx network pharmacy location, you pay only your co-insurance and applicable minimum cost when you pick up your prescription. Use the Find a Pharmacy look up tool to find a pharmacy near you.
Need to fill a prescription this week? It may take up to five (5) business days before UHCSR has your information. What should you do?
- Ask the pharmacist to fill a smaller initial amount and pick up the rest later.
- Ask the doctor for a short-term sample.
- Pay for the cost of the prescription and submit a form for reimbursement.
- More information on ways to save on prescription drug costs can be found online
MORE INFORMATION REGARDING YOUR PLAN
Visit 2025-26 Benefit Details to learn about your coverage including the following:
- Healthiestyou – provides 24/7 online access to providers for non-emergency medical and mental health care.
- Prescription Drug List – list of covered medications organized by how they will be paid.
- Travel and Medical Assistance with United Healthcare Global
- Nutrition
CONTACT INFORMATION
- UnitedHealthcare Student Resources: 1-833-789-9300
- Delta Dental of Ohio: 1-800-525-0149
- Ohio State Student Health Insurance: shi_info@osu.edu | 614-688-7979 | 830 Lincoln Tower
If you have questions or concerns, please contact us. We are here to help. We can help with most issues by phone or email. See our website to confirm our office hours and/or to set up an appointment online.
Members using assistive technologies that experience accessibility issues may contact Ohio State Student Health Insurance at 614-688-7979 during normal business hours for assistance.