Creating the Extraordinary Student Experience

Welcome Letter: New Autumn 2018 Members

August 14, 2018

Welcome to the 2018-19 SHI Benefits Plan!

Your coverage is effective today, August 14, 2018. (Verify via your Statement of Account and View Insurance Information in My Buckeye Link.)

  • Wanted to waive but forgot? Deadline is today for domestic students in My Buckeye Link.  Instructions to waive coverage may be found here.
  • Need to fill a prescription this week? It may take up to 5 business days before pharmacy systems can verify your SHI coverage. Options include working with the pharmacist to fill a smaller initial amount and the rest later; asking your prescribing doctor for a short-term sample; or paying in full up front and submitting for reimbursement later.

To learn about your coverage, visit > About the SHI Benefits Plan > 2018-19 Benefit Details

  • Tip #1: The Member Overview Booklet highlights commonly used coverage in an easy-to-read format. Use it for quick reference.
  • Tip #2: Summary Brochures and Certificate of Coverage define your policy's coverage and exclusions. Read these documents for full details. 
  • Names to know: UnitedHealthcare StudentResources (UHCSR)HealthSmart Benefit Solutions, and HealthSmart RX partner with us to administer the medical, pharmacy, pediatric dental and pediatric vision portions of your benefits. HealthSmart Benefit Solutions ensures your claims (bills submitted by providers) are processed and paid correctly. 
  • Delta Dental of Ohio is our partner for primary dental coverage for members 19 years and older. They also provide secondary coverage for members under 19 (see Pediatric Dental section below). 

Your Member ID card is your proof of insurance. Print one today and have it with you to show providers. 

  • For medical, pharmacy and vision coverage: Go to Login to My Account > Create Account. Enter your name, date of birth, and Ohio State student ID number. After logging in, click ID Card information > View or Print ID Card.
    • Are you a returning member? You can use your existing account however you do need to print a new ID Card! Using your old card will cause initial nonpayment of otherwise covered services.
    • A hard copy ID card is available upon request via  
    • Members using assistive technologies that experience accessibility issues may contact OSU Student Health Insurance at 614-688-7979 Monday through Friday 8am to 5pm for assistance in obtaining a temporary and permanent Member ID card.

  • For adult dental (ages 19 and older) and secondary pediatric dental: Go to deltadentaloh.comSign Up under Consumer Toolkit. Enter your name, date of birth, and Ohio State student ID number. 
    • You will not receive a permanent Delta Dental ID card. 

Two quick to-dos: 

  • Verify and / or update your "Home/Curr" Address in My Buckeye Link. The address must be current for you to receive any important UHCSR, HealthSmart, and/or Delta Dental benefits communications via U.S. Postal Mail. 
  • To ensure prompt and correct claims processing, please complete the HealthSmart Coordination of Benefits Form within the next 30 days. International students do not need to complete the form. 
    • ?HealthSmart may contact you by mail to ask for information.  Please reply promptly.  Your lack of response may delay or prevent payment of your claim(s).

Your provider choices can help you save money.  Visit > Find a Providerto search your tiered options. 

  • When you are seeking care, you will save the most at Columbus campus providers designated as Tier 1 (where many services are no cost):
  • If those facilities are not available, try providers designated as Tier 2 (some services subject to a deductible, copays and coinsurance): 
    • OSU Health Plan Network inside Franklin County
    • UnitedHealthcare Options PPO and United Behavioral Health networks outside Franklin County
  • Seeing providers in Tier 3 or Tier 4 may result in much higher out-of-pocket costs.
  • For adult dental and secondary pediatric dental, your network locations are Delta Dental PPO/Delta Dental Premier Networks. 

Your prescription benefit follows a formulary.

  • A formulary is a list of covered medications organized by how they will be paid. A link to the formulary is available here
  • To fill a prescription, use the Wilce Student Health Center Pharmacy or a retail pharmacy in the HealthSmart RX Network.
  • Specialty medications have a separate formulary and coverage and must be filled by Accredo Specialty Pharmacy. Your doctor sends the prescription directly to Accredo and then you call 1-877-222-7336 to coordinate shipping.  Accredo does not have storefront locations. 

More about Pediatric Dental:

  • UHCSR provides primary coverage for members under 19 years of age, and Delta Dental of Ohio provides secondary coverage. Dental providers can seek reimbursement payments from both HealthSmart and Delta Dental, which can in turn, reduce your financial responsibility. 
  • How it works if you are under 19:
    • Ensure you utilize a dental provider who is part of the Delta Dental Premier and PPO Networks, including Student Health Services or College of Dentistry Student Clinic. 
    • At your appointment, show them both your UHCSR and Delta Dental Member ID cards. ?Ask the provider to submit claims initially to HealthSmart (via the information on the back of your UHCSR card) and secondly to Delta Dental. 


Medical and Mental Health Online resources available to you:

The medical policy partner, UHCSR offers two online resources for non-emergency medical and mental health care.

  • Healthiestyou provides you with round-the-clock access to board-certified physicians.  When you are unable to visit the Wicle Student Health Center during open hours, they can connect you with a board-certified physician using this nationwide telehealth service. 


  • New for 18 -19BetterHelp  is a confidential virtual counseling service, providing access to Psychologists (PhD / PsyD), Marriage and Family therapists (LMFT), Clinical Social Workers (LCSW) and Licensed Professional Counselors(LPC). These professional licensed counselors are available to you to schedule an appointment and decide on a communication method that best suits your needs: including ongoing text communications, live chat, phone, video or groupinars.


  • Both of these services are available as an additional resource to the care you have available on campus at the Wilce Student Health center and/or Counseling and Consultation services.   Go to for more information.

You can travel with confidence.

  • You have UnitedHealthcare Global coverage for travel and medical assistance, evacuation and repatriation when you are 100+ miles from home. Note: For International Student members, coverage is not active when you are in your home country.


  • HealthSmart Benefit Solutions: 1-844-206-0374 |
  • HealthSmart Rx: 1-800-681-6912
  • Delta Dental of Ohio: 1-800-524-0149 
  • Ohio State Student Health Insurance: 614-688-7979 | | | Lincoln Tower Room 1100.  Walk-ins welcome.

Thank you again for your enrollment in the SHI Benefits Plan, and best wishes for the new academic year!