Office of Student Life
Student Health Insurance

Welcome New Members - Spring 2025

January 6, 2025

Welcome to the 2024-25 Student Health Benefits Plan!

The Student Health Benefits Plan includes medical, mental health, prescription drug, dental and vision benefits!

WHAT’S NEW FOR 2024-25

United Healthcare Student Resources, the medical policy partner who issues your health insurance ID card and provides the health insurance, will now be the company (a third-party administrator or TPA) who will:

·         Process your medical claims.

·         Answer your questions about medical and pharmacy benefits.

·         Process your pharmacy benefits and claims and provide the pharmacy network through Optum Rx.

 

NAMES TO KNOW

The Student Health Benefits Plan partners with the following companies for your medical, pharmacy, pediatric dental/vision benefits and adult dental benefits.

·         United HealthCare Student Resources – Underwrites the medical, mental health, pharmacy and vision benefits of our plan as well as providing additional travel benefits. Coordinates covered services and administers claims submitted by providers.

·         Optum Rx – Administers the prescription drug benefits such as specialty medications and the prescription drug list.

·         Delta Dental - Underwrites and administers the dental benefits for members 19 years and older.

 

UHCSR MY ACCOUNT Member Portal

·         Your My Account portal from United Healthcare Student Resources (UHCSR) allows you to access and/or manage:  your member ID card, benefit and coverage information including Policy Documents, Important Messages, Medical and Prescription drug Claims, Member Balances and other plan benefits.

 

·         Access My Account through your web browser or through the UHCSR app on your mobile device.

 

TO DO LIST

Set Up your MY ACCOUNT with UHCSR.

  • Your Member ID card is available on My Account . You need to show this every time you get medical or mental health care or fill a prescription. Have it available on your mobile device or print one to show providers.
  • Returning Members – you MUST print a new ID Card or create one electronically for this year. If you use your ID card from last year, your health insurance claims will not pay correctly.
  • Respond to all Messages in My Account. Sometimes, UHCSR may require additional information to process your claims. If you do not respond, it may delay or prevent payment.
  • Get your Delta Dental ID card. Visit our member ID page for more information and step-by-step instructions.

Need to fill a prescription this week? It may take up to five (5) business days before UHCSR has your information. What should you do?

 

FIND THE RIGHT PROVIDER

A covered service doesn’t always mean it is free. Some services may require you to pay a portion of the cost (your cost share) – such as a deductible, copay, or coinsurance amount. Your provider choices can help you save money by reducing out-of-pocket costs (cost share).

·         Visit our Health Insurance Literacy Tool to help understand these terms.

·         Visit Find a Provider  to see a listing of Tier 1 and Tier 2 providers, and for dental, a list of campus, PPO or Premier network dentists.

When you are seeking medical and mental health care, you will save the most at Columbus campus providers designated as Tier 1 (where many services have no cost share). These include Wilce Student Health Center, Counseling and Consultation Service, College of Optometry Clinics , College of Dentistry Student Clinics.

For a list of providers designated as Tier 2 (some services have a deductible, copay, or coinsurance) visit:

·         OSU Health Plan Network providers within Franklin County (Columbus)

·         If you are looking for providers outside the Columbus area, be sure to use the UnitedHealthcare Choice Plus and United Behavioral Health provider networks outside Franklin County

Seeing providers in Tier 3 or Tier 4 may result in much higher out-of-pocket costs.

For adult dental, your network locations are Delta Dental PPO/Delta Dental Premier Networks.    

 

MORE INFORMATION REGARDING YOUR PLAN

Visit 2024-25 Benefit Details to learn about your coverage including the following:

  • Healthiestyou – provides 24/7 online access to providers for non-emergency medical and mental health care.
  • Prescription Drug List – list of covered medications organized by how they will be paid.
  • Travel and Medical Assistance with United Healthcare Global
  • Nutrition

The Member Overview Booklet highlights commonly used coverage in an easy-to-read format.

The Certificate of Coverage defines your policy's coverage and exclusions. Read for full details. 

 

CONTACT INFORMATION

·         Ohio State Student Health Insurance: shi_info@osu.edu | 614-688-7979 | 830 Lincoln Tower

  • Members using assistive technologies that experience accessibility issues may contact Ohio State Student Health Insurance at 614-688-7979 during normal business hours for assistance.

If you have questions or concerns, please contact us. We’re here to help. Confirm our office hours and/or to set up an appointment online. We can also help with most issues by phone or email.

* Did you miss the select/waive deadline? Instructions for domestic students to waive coverage after the select/waive deadline can be found online.

Best wishes for the academic year!